I bought a license using Paypal; but, have not received an email

[davismccarn]

How do I get that email?

[Vlad]

Hello
From what email address do you pay?

[davismccarn]

I got an email from somebody else on that email address about WDMarvel and replied to it; but, I don't think it is smart to be posting email addresses on this or any other forum.

[Vlad]

if address start from 308011, then "somebody else" is I

[davismccarn]

I got that email, registered the software, and it is quite impressive; but, it was unable to do the only thing I need right now which was to remove the ATA password from a WD5000AADS-00S9B0. When I try it, it says "Unknown format of module ID02" and fails.
Should I start a new thread for that or continue here?

[Vlad]

Format of 02 from this drive is 100% known
Do you disabled controller channel, on which drive is connected, in Windows device manager?
If you press detect button, program detect drive correctly?

[davismccarn]

Yes, the drive is detected correctly in WDMarvel and it is WDMarvel which reports it as password protected.
No; though, I did not disable the channel it is connected to in the device manager.
WDMarvel says it is FW version 01.00A01 and that it is Family Dragon Fly 1 (Royl)

[Vlad]

Did you click this, when got error?
Other
Clear password
Method 2

[davismccarn]

Yes, I tried both methods and get the error using method 2. SMART also reports the drive is OK using either HDTune (on a different PC) or WDMarvel. The box I am running WDMarvel on is running Windows XP with no antivirus.

[Vlad]

Disable controller channel and try again
If no, show via teamviewer